Here´s a list of answers to FAQ.
Did you not find what you were looking for? Feel free to send your questions to firstname.lastname@example.org.
Almost every piece of byFossdal jewelry is designed and handmade in the byFossdal studio in Copenhagen by the owner and designer, Tanja Fossdal. Some jewelry are put together from carefully selected items made from 925 sterling silver, gold plated 925 sterling silver, natural freshwater pearls, genuine leather, plastic, foam etc. Most of the jewelry is made to order. This means less waste - a more sustainable business strategy.
Free shipping on orders above 300,00 Dkr.
As most jewelry is made to order, byFossdal has very little, if any, stock. Even so, every webshop order is shipped within 5-7 weekdays. Maybe sooner. Some gold-plated jewelry may take up to 9 weekdays, depending on the style. If you want to check shipping on a specific piece of jewelry, email email@example.com.
Every order is shipped with GLS or DAO to your nearest “shop/pakke-shop" with a track´n´trace number. You may need to check your spam-filter for info mails from GLS regarding pickup. Shipping with GLS/DAO takes 1-2 weekdays.
If you want to return your order, you have to let me know within 14 days. Go to CONTACT or send an email to firstname.lastname@example.org. Here after, you have 14 days to return the order. You have to pay for the shipping yourself. -unless the jewelry is damaged and this is confirmed by me. The jewelry has to be returned unused and carefully/originally wrapped. You have the full responsibility of the condition of the jewelry until I receive it. It is my recommendation, to return the order with a track´n´trace number.
Remember to enclose the receipt.
The refund will return to the card used for the purchase. It´s not possible to receive the refund in other ways.
It is not possible to return custom-made jewelry.
If the jewelry is damaged, please contact me HERE or send an email to email@example.com -